Here at KYMSOFT we want you to fully understand your rights and
obligations when making a purchase from us. Please read the
following terms and conditions before you complete your order.
Scope of Terms
1.The following terms and conditions apply to
purchases made from Kymsoft via the Kymsoft.com website
2.The contract is between KYMSOFT (the seller) and
the person or organisation named on the credit card/debit card or
deferred credit agreement used for payment (the buyer).
3..For contractual purposes the point of sale is
deemed to be England, and the date and time of sale when the order
has been received and confirmed, either at the completion of an
online transaction, or via an email, letter or fax from us
following receipt of your posted order and payment. This contract
shall be governed by English Law under the exclusive jurisdiction
of the English Courts.
Privacy Policy
We do not store credit card details nor do we share customer
details with any 3rd parties
Pricing & Payment
4.The prices are those held on the master file for
the web page and its direct links to product details. In the event
of any unauthorised tampering with these pages, the master file
held at the trading premises of the seller shall prevail. Any
transaction conducted at an incorrect price will be deemed null
and void and the buyer advised within 14 days via email.
5.All goods are priced exclusive of UK Value Added
Tax (VAT) and FOB UK.
6..Goods must be paid for in advance, either using
online credit card processing facilities, or by sending a cheque
or bacs payment.
7.Title of the goods remains with the seller until
such payments have been cleared. In the event of subsequent
repudiation of payment by the buyer’s bank or paying agent, the
title reverts to the seller until any outstanding payment has been
made in full.
Delivery Times
8.Delivery times and dates of 3-5 working days as
quoted by the company are only estimates and are not binding in
any way. The company does not accept any liability for any loss
incurred by customers if deliveries are not carried out at the
estimated time.
Damage in Delivery
9..The company must be advised in writing within
24hours of receipt by the customer of any shortage in goods
delivered. If no such notice is received then the company shall
not be under any liability in respect thereof
10..The company must be advised by telephone or in
writing by email within 24 hours of any damage caused to the goods
during transit to the customer. The company shall not be under any
liability in respect thereof if no such notice is received.
11..It is the customer’s responsibility to inspect
the good on delivery.
Force Majeure
12.The company shall not be liable for delay in
performing or for failure to perform its obligations if the delay
or failure results from any of the following: (a) Acts of God (b)
Outbreak of hostilities, riots, civil disturbance, acts of
terrorism (c) The act of any government, or authority (including
refusal or revocation of any license or consent) (d) Fire,
explosion, flood fog or bad weather (e) Power failure, failure of
telecommunications lines, failure or breakdown of plant machinery
or vehicles (f) Default of suppliers or sub-contractors (g) Theft,
malicious damage, strike, lock-out or industrial action of any
kind (h) Any cause or circumstances whatsoever beyond the
companies reasonable control.
Refund / Cancellation Policy
13.You can cancel your subscription at any time with
30 days notice.
14.The Law of England shall apply to these Terms and
Conditions.
15..All disputes arising out of these Terms and
Conditions shall be subject to the exclusive jurisdiction of the
Courts of England.
Satisfaction
16.We want you to be totally satisfied with your
purchase. If, for any reason, you are not, please contact us in
the first instance by email or phone where we will try to resolve
any areas or dissatisfaction. In the event of an unresolved
dispute, an independent third party, mutually acceptable to both
the buyer and the seller, shall act as an arbitrator. Arbitration
shall take place in the United Kingdom.
Insurances
17Kymsoft have £2,000,000 worth of professional
indemnity insurance cover.
If you have any questions regarding these terms, please do not
hesitate to contact us for clarification before you complete your
purchase.
16.We want you to be totally satisfied with your
purchase. If, for any reason, you are not, please contact us in
the first instance by email or phone where we will try to resolve
any areas or dissatisfaction. In the event of an unresolved
dispute, an independent third party, mutually acceptable to both
the buyer and the seller, shall act as an arbitrator. Arbitration
shall take place in the United Kingdom.
Complaints
If you want make a complaint, we will deal with it speedily and
fairly. We will:
Acknowledge your complaint within 5 working days of receipt.
Try and resolve your complaint fully within 4 weeks of receipt. If
there are valid reasons for consideration of the complaint taking
longer, we will keep you fully informed in writing or via
telephone or email as you prefer and you will receive a response
at the very latest within 8 weeks.
Liaise with counselling organisations acting on your behalf, if
you ask us to.
Send you a final decision on the complaint in writing.